Returns & Cancellations
CANCELLED WINE ORDERS
Please send an email to email@example.com if you need to cancel your order. If you cancel your order after it has been sent to our fulfillment center, a 25% restocking fee will be applied before a refund is issued. Once the returned wine has been received by us, we will refund either your credit card or mail you a check, for the cost of the wine less shipping, handling, and the 25% restocking fee.
The DD Project guarantees quality products and service. Your satisfaction is our first priority. At our discretion, based on available inventory, we will replace or refund your original cost for any bottle of wine that is damaged or flawed that was purchased through our website, visitor center or via a wine club shipment. Wines purchased through any other sales channel must be returned to them. We require that you return the unfinished portion of the original bottle for replacement or refund. By law, we cannot accept returns of alcoholic beverages unless the products are corked or flawed. We are also unable to accept a return of wine that was damaged due to adverse weather conditions during shipment, or wine that was ordered in error. Weather damage may include leakage, freezing, and/or corks pushing. Please be sure to check the weather conditions of your shipping destination before placing your order.
To arrange for the return of corked or flawed products, please send an email to firstname.lastname@example.org.
Upon receipt of the damaged or flawed wine, you will receive either a full refund or the replacement of the wine, if inventory is available.
WINE DELIVERY REQUIREMENTS
Federal law requires a signature be obtained from an individual over the age of 21 for all wine shipments. Notes with a signature, left for the delivery companies, cannot be accepted as a replacement for an individual signing for the shipment. We recommend that orders be shipped to a business address for prompt delivery. We cannot guarantee the condition of any wine if delivery is not made on the first delivery attempt. Orders that are not delivered on the initial attempt may be held in a facility that is not temperature controlled.